30 Day Hassle Free Returns | Evergreen Orchard
With Evergreen Orchard, we value our customers. If the customer is not satisfied with a purchase, we offer a simple hassle free return procedure.
Quick Look at Our Policy
Window of Return: You have a full 30 days from the day your order arrives to return items.
The Golden Rule: Items must be returned in their original, new or slightly used condition and include all the original packaging.
Need Help? We’re here for you! Our client support team will gladly assist you with every step of the return
Return Costs
Product Complications: If the product is defective, damaged in transit, or you received the wrong item, there will be no cost to the customer. We accept returns for defective and non-defective products.
If You Change Your Mind: Yes, we accept exchanges. If you purchase the wrong size, change your mind, or the item didn’t fit as expected, the actual cost of return delivery will be charged to the customer. Shipping costs are non-refundable.
How to Return an Item
Contact Us: Email our team at info@evergreenorchard.com Please include your order number and reason for the return.
Item Packaging: Please pack the item securely in its original packaging, making sure all the accessories, tags, and documents are included.
Ship it Out: Simply drop off your package at the nearest shipping carrier location. You will be provided with a return authorization email.
Processing your Refund
Inspection: Once we have received your returned item, we will inspect the returned item to ensure it meets our return criteria.
Refund: After item is inspected, your refund will be processed as soon as possible. It typically takes 7 business days for the refund to appear on your original payment method, depending on your bank’s processing time.
Want to Swap out your Items?
We’ve made exchanges easy. If you would like a different size, color, or a completely new product, just reach out to us! We’ll help you exchange your item as quickly and effectively as possible.
Non-Returnable Items
For safety and hygiene reasons, a few specific items are final sale. If a product is not eligible for return, it will be clearly marked as non-returnable in the product description.
Reach Out Anytime!
Have Questions or need assistance? We’re always here to help you shop happily at Evergreen Orchard! Visit our FAQs page or contact our customer services.
CONTACT INFORMATION
Store Name: Evergreen Orchard
Address: 485 Hauser Avenue, Holbrook, New York 11741, United States
Email: info@evergreenorchard.com
Phone: +16313067732
Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM (EST)
We do the best we can to reply to your e-mail within 1-2 business days.
